At My Ghouri Store, we want you to shop with confidence. While we work hard to make sure every order arrives correctly and in good condition, we understand that occasionally something can go wrong. Here's a clear breakdown of how our returns and exchanges work.
When You Can Request a Return or Exchange
We support returns and exchanges for eligible items if:
- You report the issue within the given return window after delivery
- The product is unused and in its original packaging
- All original accessories and parts are included
This applies mainly to situations where you've received a damaged, wrong, or missing item. Once we verify the issue, we move quickly to sort it out.
Unboxing Video — Why We Ask For It
To keep the process fair for everyone, we may ask for an unboxing video as proof when a claim involves damage, missing parts, or the wrong item being sent. This helps us verify what happened and process your request without delay, protecting both you and us from any misunderstanding.