Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return policy k Days 7 kar dey
Products
Promo, Discount & Offers
Reward Program
Payment Information
Delivery charges for orders from the Online Shop?
Charges are calculated based on location.Available for an additional fee, with faster delivery check at checkout for applicable conditions.
How long will delivery take?
Usually takes 5-7 business days.Can range from 1-3 business days, depending on your location.Delivery times vary by region. You can check the estimated delivery time during checkout.
What exactly happens after ordering?
You will receive an order confirmation email with your order details.Your order is processed within 24 hours. We will prepare the items for shipment.
Do I receive an invoice for my order?
Yes, an invoice is automatically generated once your order is shipped. It will be sent to the email address you provided during checkout.
Order & Billing
How can I cancel my order?
Orders can be canceled within 7 Days of placement. After that, the order may have already been processed for shipping and cannot be canceled. To cancel your order.
How do I check my order status?
Log in to your account, go to the “Order History” section, and view your order status.If your order has been shipped, a tracking number will be sent via email.
Can I make changes to my order?
If the order has not been shipped, you can update the shipping address.You can contact support to adjust your order, depending on its status.
What payment options do you accept?
Credit/Debit Cards (Visa, MasterCard, etc.)
Bank Transfer (For large orders)
Cash on Delivery (COD) –
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Have questions about your order, or a general enquiry
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