Who We Are

My Ghouri Store (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices you have about your information when you visit or make a purchase from our website (the “Site”), contact us, or use any of our services.

This Policy is written for an online store serving customers in Pakistan. Some sections may also apply to visitors from other countries. If you do not agree with this Privacy Policy, please do not use our Site or services.

1) Who We Are (Data Controller / Business Information)

Store Name: My Ghouri Store
Email: myghouristore@gmail.com
Phone: 03032814789, 03152282309
Address (Operational / Returns if applicable): House # A-32, Shop # 1, Sector 14B, Shadman 4 Town, North Nazimabad, Karachi, Pakistan

Note: We are primarily an online store. The address above may be used for official communication, internal operations, or returns/exchanges where applicable and confirmed by our team.

2) Scope of This Privacy Policy

This Privacy Policy applies to:

  1. Visitors browsing the Site (including product pages, categories, and content pages).

  2. Customers placing orders through our online checkout.

  3. People who contact us through email, phone, WhatsApp, or any contact form.

  4. Customers who interact with our marketing messages (SMS, WhatsApp updates, email newsletters where used).

  5. Users who leave reviews, comments, or submit queries.

This Policy does not apply to third-party websites, payment gateways, courier services, or social media platforms that may be linked or integrated into our Site. Their privacy practices are governed by their own policies.

3) Definitions

To keep things clear:

  • Personal Data / Personal Information: Any information that can identify you directly or indirectly (e.g., name, phone number, address, email, IP address).

  • Order Information: Details you provide when ordering (e.g., items purchased, delivery address, payment method).

  • Device Information: Technical data about your device (e.g., IP address, browser, cookies).

  • Processing: Anything done with data (e.g., collecting, storing, using, sharing, deleting).

  • Service Providers: Third parties that help us operate our business (e.g., hosting, courier, analytics).

4) Information We Collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

A) Information You Provide to Us

When you place an order, create an account (if enabled), or contact us, you may provide:

  1. Identity & Contact Information

    • Full name

    • Phone number

    • Email address (optional or required depending on checkout settings)

    • WhatsApp number (if you contact us or request WhatsApp updates)

  2. Delivery / Shipping Information

    • Delivery address

    • City, area, postal code

    • Landmark or delivery instructions

  3. Order & Transaction Information

    • Products you purchase

    • Order notes (e.g., “deliver after 6 pm”)

    • Payment method selection (e.g., Cash on Delivery or online payment)

    • Payment confirmation details you provide (e.g., transaction ID, screenshot) if you pay via bank transfer or manual confirmation

  4. Customer Support & Communication

    • Messages you send (email, contact form, WhatsApp)

    • Call notes (e.g., order confirmation, address verification)

    • Complaint information (e.g., missing item, damaged product claim)

    • Evidence you provide (e.g., unboxing video, photos) for dispute resolution

  5. Reviews / Feedback

    • Product reviews (if enabled)

    • Ratings

    • Comments (if enabled)

  6. Marketing Preferences

    • Your preferences to receive promotions or updates (where applicable)

B) Information We Collect Automatically (Device & Usage Data)

When you browse the Site, we may automatically collect:

  1. Device Information

    • IP address

    • Browser type and version

    • Device type (mobile/desktop)

    • Operating system

    • Screen resolution and language settings

  2. Usage Information

    • Pages you view and time spent

    • Links clicked

    • Referring website (where you came from)

    • Shopping behavior (e.g., products viewed, cart additions)

  3. Cookies & Similar Technologies

    • Cookies and local storage may be used for:

      • Keeping items in cart

      • Remembering preferences

      • Analytics (e.g., which pages are popular)

      • Performance and security

    • You can control cookies through your browser settings (details in the Cookies section below).

C) Information We Receive from Third Parties

We may receive limited information from:

  1. Payment Providers / Banks (only what’s necessary)

    • Payment status confirmation (success/failure)

    • Transaction reference details (depending on method)

  2. Courier / Shipping Companies

    • Delivery status (in transit, delivered, returned)

    • Delivery attempt notes (e.g., customer unavailable)

    • Proof of delivery (where provided)

  3. Analytics & Advertising Platforms

    • Aggregated insights (e.g., total visitors, top pages)

    • Campaign performance (e.g., ad clicks)

    • These platforms may collect data through cookies/pixels on our Site.

5) Why We Collect and Use Your Information

We use your information for legitimate business purposes such as fulfilling orders and improving customer experience. Key purposes include:

5.1 Order Processing and Fulfillment

  • To confirm your order details

  • To arrange shipping and delivery

  • To send you order updates (via email/SMS/WhatsApp where applicable)

  • To provide invoices or order records

  • To handle returns, exchanges, and warranties (where applicable)

5.2 Customer Support

  • To answer inquiries

  • To resolve complaints

  • To verify issues such as missing items or damages

  • To process returns/exchanges/refunds where eligible

5.3 Service Improvement and Website Experience

  • To improve products, categories, and content

  • To understand browsing behavior and optimize design

  • To detect bugs and performance issues

  • To improve load time, usability, and navigation

5.4 Security and Fraud Prevention

  • To protect our customers and business from fraud, abuse, unauthorized access, and suspicious transactions

  • To verify orders if required (e.g., address verification, confirmation calls)

  • To maintain a safe marketplace for genuine customers

5.5 Marketing and Promotions (Where Applicable)

  • To send promotions, offers, and new product updates if you opt in or if permitted under applicable law

  • To personalize promotions based on browsing history (where cookies/consent apply)

  • You can opt out at any time (see “Your Rights & Choices” section).

5.6 Legal and Compliance

  • To maintain records required for accounting and tax

  • To respond to lawful requests from authorities

  • To enforce our Terms & Conditions and policies

6) Legal Basis for Processing (General Explanation)

We process personal information on the following general bases (where applicable):

  1. Contract Necessity: To complete your purchase and deliver your order.

  2. Legitimate Interests: To improve services, prevent fraud, and secure our Site.

  3. Consent: For certain marketing or optional cookies (where required).

  4. Legal Obligations: For accounting, compliance, and lawful requests.

If local laws in Pakistan or other jurisdictions apply, we will process information according to those requirements.

7) Cookies and Tracking Technologies

7.1 What Cookies Are

Cookies are small files stored on your device. They help websites function efficiently and remember preferences.

7.2 Types of Cookies We May Use

  1. Strictly Necessary Cookies

    • Required for site operation (cart, checkout, security)

  2. Performance / Analytics Cookies

    • Help measure site traffic and usage patterns

  3. Functionality Cookies

    • Remember preferences like language or saved details

  4. Marketing / Advertising Cookies (if enabled)

    • Help show relevant ads or measure campaign performance

7.3 How to Control Cookies

You can:

  • Disable cookies in your browser settings

  • Delete cookies anytime through browser tools
    Note: Disabling cookies may affect cart and checkout functionality.

8) Sharing Your Information (When and Why)

We do not sell your personal information. We share only when necessary to operate our online store.

8.1 Service Providers (Processors)

We may share limited information with service providers such as:

  • Website hosting and technical support

  • Analytics providers (e.g., traffic measurement)

  • Email or messaging services (order updates)

  • Customer support tools (if used)

They are allowed to use your data only to provide services to us.

8.2 Shipping and Courier Partners

We share:

  • Your name

  • Phone number

  • Delivery address

  • Package details needed to deliver your order
    So your parcel reaches you properly and securely.

8.3 Payment and Transaction Support

For online payments:

  • Payment processors may receive necessary transaction data
    We typically do not store full card details on our servers.

8.4 Legal Requirements

We may disclose information if required:

  • By law, regulation, court order, or lawful request

  • To protect rights, safety, and security of customers and our store

  • To prevent fraud or enforce our policies

8.5 Business Transfers

If our store is ever merged, sold, or transferred, customer information may be transferred as part of business assets, subject to privacy protections.

9) Data Retention (How Long We Keep Data)

We keep your information only as long as necessary:

  1. Order Records

    • Retained for accounting, warranty, and legal compliance.

  2. Customer Support Messages

    • Retained to resolve disputes and improve service quality.

  3. Marketing Data

    • Retained until you unsubscribe or request deletion (where applicable).

  4. Analytics Data

    • Usually retained in aggregated form for performance and reporting.

When data is no longer needed, we delete it or anonymize it.

10) How We Protect Your Information (Security)

We implement reasonable security measures to protect your data, including:

  • Secure access controls for admin panels

  • Strong passwords and limited access to customer data

  • Monitoring for suspicious activity

  • Keeping our website software/plugins updated where possible

  • Using HTTPS/SSL (where enabled by hosting and configuration)

However, no method is 100% secure. We encourage you to:

  • Avoid sharing OTPs/passwords

  • Use strong passwords if account login is enabled

  • Contact us immediately if you suspect unauthorized activity

11) Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  1. Access: Request what personal data we have about you.

  2. Correction: Ask to correct inaccurate information.

  3. Deletion: Ask to delete your data where legally possible.

  4. Objection / Restriction: Limit certain processing in some cases.

  5. Marketing Opt-Out: Unsubscribe from promotional messages anytime.

How to Exercise Your Rights

Email us at myghouristore@gmail.com with:

  • Subject: “Privacy Request”

  • Your name and phone number used in orders

  • Your request (access/correction/deletion)

We may verify your identity before fulfilling requests to protect your data.

12) Children’s Privacy

Our Site is not intended for children under 13 (or the age defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided data, contact us and we will take appropriate steps.

13) International Visitors (If Any)

Our store primarily operates in Pakistan. If you access the Site from outside Pakistan, your data may be processed and stored where our hosting/provider infrastructure is located. We take steps to protect your information consistent with this Policy.

14) Third-Party Links and Services

Our Site may include links to third-party websites (e.g., social media pages, courier tracking pages). We are not responsible for their privacy practices. Please read their privacy policies separately.

15) Communication Preferences

15.1 Order and Service Messages

We may contact you for:

  • Order confirmation

  • Delivery coordination

  • Issue resolution (returns/exchanges)
    These messages are necessary for service and may occur even if you opt out of promotions.

15.2 Promotional Messages

If promotions are enabled:

  • You can opt out anytime by replying “STOP” (where supported) or contacting us.

16) Disputes, Claims, and Verification (Fair Use)

To protect genuine customers and ensure fair service, we may request verification in certain cases, such as:

  • Order confirmation for high-value orders

  • Address confirmation if details appear incomplete

  • Evidence for damage/missing item claims (e.g., unboxing video)

We do this to reduce delivery issues and ensure honest resolution. We handle such information with care and use it only for dispute resolution and service improvement.

17) Changes to This Privacy Policy

We may update this Policy to reflect changes in business practices, technology, or legal requirements. Updated versions will be posted on this page with a new “Last Updated” date. Continued use of the Site after changes means you accept the updated Policy.

18) Contact Us

If you have questions, requests, or complaints about privacy:

My Ghouri Store
Email: myghouristore@gmail.com
Phone: 03032814789, 03152282309
Address: House # A-32, Shop # 1, Sector 14B, Shadman 4 Town, North Nazimabad, Karachi, Pakistan

19) Optional Add-On (If You Want Extra Clarity on Payments)

We may use different payment methods based on availability (Cash on Delivery, bank transfer, or other options displayed at checkout). We do not store full card details on our servers if card payments are handled by third-party processors. If you share payment proof (like screenshot/transaction ID), it is used strictly to confirm payment and dispatch your order.

20) Summary

  • We collect your info to process orders and deliver products.

  • We share only what’s needed with couriers and service providers.

  • We don’t sell your data.

  • We protect your data with reasonable security measures.

  • You can request access, correction, or deletion by contacting us.